6th Floor, The Citadel, Muthihti Road, Westlands.

Mon-Fri, 9.00-17.00. Sat-Sun CLOSED

Front of House – Hospitality (Gym & Spa)

Our client, a high-end gym & spa start-up is looking for an experienced Front of House. He/she will be an ambassador for the organization and will be the first point of contact for enquiries, complaints and questions. The desired candidate Must have at least 2 years’ experience in the hospitality industry.

  1. Minimum Qualification: Diploma

  2. Experience Level: Mid-level

  3. Experience Length: 2 years

Key Responsibilities

  1. Greeting members and users of the gym as they come through reception.

  2. Provide exceptional customer service experience to all members, non-members and users of the facility.

  3. Enrolling new members and assisting current members with their queries.

  4. Checking in members and verifying memberships.

  5. Registering prospective members and guiding them to the correct person.

  6. Providing information on classes and availability.

  7. Ensuring that adequate stocks of information, packs and leaflets are available at reception.

  8. Ensuring the safety and security of visitors, members and staff at all times.

  9. Handling telephone enquiries, recording messages from incoming calls and transferring calls.

  10. Undertake other duties, of a similar professional nature.


  1. Diploma in Hospitality, Business or related field.

  2. Friendly and approachable with an outgoing personality.

  3. Excellent customer service skills.

  4. Basic numeracy skills.

  5. Able to prioritise work, handle pressure and take confident day-to-day decisions.

  6. Ability to communicate effectively in person, in writing and over the telephone.

  7. Willingness and ability to occasionally work outside normal office hours.

  8. Willingness to work flexibly in response to changing organisational requirements.

Kshs. 30,000 – 40,000 (Approx. 300 - 400 USD) depending on skills and experience.

To apply for this position, send a cover letter and CV to Caroleann.Muranga@hallmarkrecruitment.com

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