6th Floor, The Citadel, Muthihti Road, Westlands.
Mon-Fri, 9.00-17.00. Sat-Sun CLOSED
Our client is looking for a business analyst. The successful candidate will have strong interpersonal skills and be mature and confident when dealing with high-level customer executives. We are looking for an individual who will proactively seek solutions for our clients' various issues. As there is a large interface with our clients, the position requires an individual who is comfortable and confident when working on-site or remotely with our customers. The ideal candidate has a strong balance between technical background and business experience. The analyst would work with the guidance of the Implementation manager and would take ownership of the quality and success of business software deployment. The analyst would gain exposure to project management and solution design while executing the project deliverables to the satisfaction of the client. Successful applicants will receive tremendous experience in business analysis, software implementations, project management, customer management and the consulting processes. Main duties include:
Work independently and proactively to manage and resolve customer issues, and to ensure a positive customer experience
Manage issue escalation and resource scheduling
Maintain customer communication, and regularly update Implementation managers
Manage customer expectations regarding issue priority, resolution time and workaround acceptance
Proactively communicate with customers to ensure a positive customer experience
Have a problem-solving approach to understanding the customer's business and translating them to solutions within the software.
Be resourceful in leveraging internal knowledgebase, technical resources and knowledge from seniors when implementing solutions
Conduct detailed technical diagnostics of customer software issues
Must have at least 2-3 years technical/Finance work experience
Working knowledge of accounting or financial applications (ERPs) is an asset
An Accounting/Finance degree or diploma together with Technical degrees or diplomas
Accounting experience is a definite asset
Experience and study of Microsoft SQL Server and database systems in an asset
Experience with virtualization VMware, Hyper-V technology is an asset
Superior communication and presentation skills
Strong organizational ability is required as the candidate may be required to manage multiple projects concurrently
Must have strong problem-solving skills to diagnose and logically resolve customer problems using experience, good judgment, and acquired knowledge of the Software
Must be comfortable working in a project environment interacting with senior level executives including CFOs, VPs and other finance staff
Comprehension of financial concepts/ terminology is required
To apply for this position, send a cover letter and CV to firstname.lastname@example.org
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